Our Shipping Policy

Free Shipping: For our valued retail customers, we offer free shipping on all orders over $50 within the United States. Please note that this offer applies to the subtotal of your purchase after any discounts have been applied.

1. Wholesale Orders: Wholesale customers can enjoy free shipping on orders over $250 within the United States. This offer is based on the subtotal of your purchase after any applicable discounts.

2. Flat Rate Shipping: If your order does not meet the minimum purchase requirement for free shipping, we offer a flat-rate shipping fee of $9.99 for all orders within the United States.

3. Shipping Locations: We currently only offer shipping within the United States. We are unable to ship internationally at this time.

4. Shipping Times: Orders are typically processed within 2 business days. You will receive a confirmation email with tracking information once your order is shipped. Please allow 3-7 business days for standard delivery. Delivery times may vary depending on your location.

5. Delivery Issues: If you encounter any issues with the delivery of your order, please contact our customer support team at familyrootzllc00@yahoo.com and we will do our best to assist you.
   

Our Return Policy

We want you to be completely satisfied with your purchase from Family Rootz LLC. If for any reason you are not satisfied with your order, please follow our return policy guidelines:

Return Window: You may return products within 14 days from the date of delivery. After 14 days, we are unable to accept returns.

1. Return Process: To initiate a return, please email our customer support team at familyrootzllc00@yahoo.com with your order number, a description of the item(s) you wish to return, and the reason for the return. Our team will provide you with instructions on how to proceed.

2. Return Condition: Returned products must be unused, in their original packaging, and in resalable condition. We reserve the right to refuse returns that do not meet these criteria.

3. Return Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure that your return is received by us.

4. Refunds: Once we receive your returned items and verify their condition, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method.

5. Damaged or Incorrect Items: If you receive damaged or incorrect items, please contact our customer support team within 48 hours of receiving your order. We will arrange for a replacement or refund, including return shipping costs in such cases.

Please note that these policies are subject to change, and any updates will be reflected on our website. If you have any questions or require assistance, please do not hesitate to reach out to our customer support team at familyrootzllc00@yahoo.com.

Thank you for choosing Family Rootz LLC for your holistic beauty and wellness needs. We appreciate your trust in our products and services.